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Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multivendor equipment.
Product Type: Service
Service InformationService Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labor
Service Description: 9x5xNext Business Day
Remote Problem Diagnosis and Support:
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next Business Day On-site Response:
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Standard Business Hours, Standard Business Days:
Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays.
Provided Support: Remote Diagnosis
Provided Support: Troubleshooting
Service Availability: 9 x 5
Service Response Time: Next Business Day
Service Location: On-site
Service Duration: 3 Year