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Shipping Returns & Freight

Returns Policy

Defective product must be in original factory carton with all original packing materials

The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.

Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused

Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

HETH credits based on purchase price or current price, whichever is lowest.

Any deviation from return policies will result in the product being returned to you with no credit issued.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping & Freight

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Orders received and credit approved by 5:00 PM local time ship same day in most cases. Shipments are F.O.B.

Large screen TVs and other heavy, bulky or oddly-shaped items may incur significantly higher freight charges than are shown. Please contact your D&H Sales or Customer Service Representative for more information.

 

Back Orders

All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions

 

Damages

HETH  does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

  1. Note any damages on the receipt.
  2. Refuse the shipment (if possible) so that it is returned to HETH for freight claim processing.
  3. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible.
  4. If damaged item is accepted via UPS/Fed Ex Ground, contact HETH for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert HETH of the issue.
  5. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

 

Discrepancies

Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

 

Refused Orders

Customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

 

Lost Shipments

If it has been lost, please contact your sales or credit representative.

 

Returns and RA Requests

You must have a Return Authorization (RA) number before returning any merchandise to D&H. Be sure to note our return policies to avoid additional charges.

 

Have the following information ready:

  • Account Number
  • Company Name
  • Invoice Number
  • Model Number
  • Serial Number
  • Outline of the problem

You may also request a return authorization via email: hethcomputerepair@chehington.com, or phone: 786-873-9588.

 

Policies

  • Defective product must be in original factory carton with all original packing materials
  • The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
  • Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
  • Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
  • HETH credits based on purchase price or current price, whichever is lowest.

Any deviation from return policies will result in the product being returned to you with no credit issued.

 

Special Returns

JVC: No returns for credit on color television, DVD/BluRay/VCR or camcorder. Authorized service center repair only (800-537-5722)

Panasonic CE: No returns for credit on video, DVD/BluRay/VCR, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

Toshiba: No returns for credit for TV, DVD/BluRay/VCR, LCD TV, Plasma, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)

Samsung CE: No returns for credit on TV, DVD/BluRay/VCR, Home Theater. Authorized customer service center for repair only. (800-726-7864)

ViewSonic: Returns limited to 30 days. Absolutely no exceptions. Serial number required.

 

Warranties - In General

Product warranties are provided by the manufacturer. HETH administers the individual manufacturer warranty, which may include returning defective products to HETH, sending products to a factory authorized repair center, or factory direct returns. HETH must abide by the return policies dictated by our manufacturers.

 

HETH reserves the right to modify the above terms and conditions at any time without notification.